“Incident” is an unforeseen or unexpected occurrence that could lead to bodily harm or injury and/or damage to property are without apparent or deliberate cause and can happen to anyone involved – volunteers, clients, staff and/or community members and this can include breaking boundaries or rules, failing to follow instructions, near-accidents or any occurrence that is problematic.
Or a circumstance serious enough to require immediate attention to a volunteer, client or staff it can occur because of a volunteer’s actions, or instead in the presence of a volunteer.
All parties present during an incident – volunteers and/or staff – are required to fill out an incident report form. Use the following format: